Terms & Conditions

Shiralee Swan is the owner and photographer of Shiralee Swan Photography. The nature of photography, lighting, weather, location and products supplied by Shiralee Swan from external companies can change without notice.

Due to variables in the service provided by Shiralee Swan Photography.  Bookings, Services and Products may be postponed, altered or cancelled at short notice or even without notice.

By using the service of this website, and the service of Shiralee Swan, photographer of Shiralee Swan Photography, it is understood that you accept the following Terms and Conditions. 

My Commitment - Your Commitment: For me to capture the beauty and essence in photographs that tell Your Story. 

I will commit my time for you to carry out - Discovery Calls, The Photoshoot, Design Consultation, Fine Adjustments Editing and Delivery of your order. 

From you, I ask for your commitment to this process, it's for your benefit and your photographs.

From your initial contact or enquiry, whether by completing a form via the website, email, Whats app, FB, text or telephone call, I will aim to Phone you within 48 hours to chat about your Photography Experience.

The Discovery Call is where we have a chat about the meaning of the photo session, what is important to you and what you would love to get from the photo session.

The discovery call must take place before the photo shoot, with the main adult member to be included in the photographs. During the discovery call, we will also book the date, time and location of the photo session.

The Photo Session, If the photoshoot is on location, it is weather permitting! I will check the weather forecast the day before your photo session and will phone you the day before to confirm to you if the weather is suitable or not.

Should it not be suitable, then we can postpone the photo session to a different date.

Please be prepared for the the photo shoot, ensuring you have everything you require, see notes.

Dog Photography: Bring dog treats, water, poo bags, a towel, a brush, and sensible walking shoes/boots.

Equine Photography: Have another adult available on the day for assistance who knows the horse/s, Groom horses beforehand, Horse treats, and selection of clothing.

Family Photography: or any of the above where you or family members are to be photographed, Casual clothes work well, clothing may be discussed in the discovery call depending on the photoshoot required. Children + babies bring snacks, food, and drinks. To be smart casual in appearance avoid clothing with logos but most importantly be comfortable.

The Design Consultation.: This is where you get to see a display of the photographs that I have taken during the Photo Session. We will work together to design what you would love to be displayed in your home.

The Design Consultation will take place at your home. Once we have designed your artwork, some payment options will be made available to you.

Fine Adjustment Editing, All orders will be finely edited and adjusted by myself before I order from the Photographic Lab. As every order is bespoke, no refunds are possible at this stage. The lead time of production from the Lab is usually 3-4 weeks.

Delivery, Once your order has been completed by the Lab, I will check the quality before notifying you and arranging a suitable delivery to you, or collection time from you.

I love handing over your artwork in person, to witness your reaction to the finished pieces and also so that I can guarantee they have reached you safely.

Equine Photo Sessions are normally held at your stables or on location. Travel charges will apply for the photo sessions outside of 40 miles of SS16, please contact me for rates of travel to your location.

The details of the photoshoot will be discussed at the time of booking, allowing me to make notes of how many horses, change of outfits etc.

Each Photo Session on average is 2 to 4 hours long for one horse, this takes into consideration walking to various areas within your location and also a change of outfits. 

What happens if the Weather is unsuitable for the photoshoot to go ahead? 

If the weather is unsuitable for the photoshoot to go ahead, then I will call you by telephone to reschedule the photoshoot. This will not affect any payments you have made for the photoshoot and will be carried forward to the rescheduled date. If you decide the weather is unsuitable and do not attend the photoshoot, then any booking fees or payments are non-refundable.  

All photographs taken by Shiralee Swan are copyright of Shiralee Swan Photography, and so may be used/sold for any purpose seen fit by Shiralee Swan

Shiralee Swan is covered by insurance for public liability during the photo session. 

It is understood that your dog/horse, or dogs/horses are your responsibility during the photo session. You are their master, and therefore they take commands from you better than anyone else.

For the safety of all members of your family, you are responsible for them in case of accident or misadventure. 

Shiralee Swan will not intentionally put your dog(s)/horse(s) in danger or harm's way. Shiralee Swan aims to use dog and horse-friendly locations that present no or minimal danger, no more so than if you were taking your dog(s) for a walk, or on a ride with your horse.  However, if you feel that this is not the case, then you are to make it known to Shiralee Swan as soon as possible. 

Shiralee Swan is not responsible for your dog/horse during the photo session, care should be taken by yourself for your dog(s)/horse(s) in arrears of moving vehicles, cyclists, rivers, streams, ponds, lakes, sea, wooded areas, grassland, other wildlife, cattle or other dogs, but not limited to just this list.

Should your dog(s) or horse(s) attack, get attacked, injure or get injured by any person(s), wildlife, cattle or other dogs whilst getting to the location, during the photo session or returning from the location then you may be held legally responsible for actions taken against you, just as you would be if you were out walking your dog or horse.

If your dog(s) attack, bite, attempt to attack or bite any person/animal whilst on the photo session, I, Shiralee Swan have the right to immediately halt and terminate the photo session as safety is paramount. 

Booking Fee: Once a booking has been made for a photo session and or viewing, Shiralee Swan allocates sufficient time to undertake the discussed Photo Session and Design Consultation, including travel time, therefore any booking of a Photo Session and or Design Consultation is kindly requested to be kept. The Booking Fee is Non-Refundable.  If you cancel or do not show up for the photoshoot your Booking Fee will NOT be refunded.

If you wish to postpone a photo session you must inform me by a telephone call (not by text, message or email) at least 48 hours before the time and date of your booked photo session.   By not giving at least 48 hours notice, your booking fee is non-refundable or transferrable to another date/time. 

Once a photoshoot is booked it cannot be gifted to someone else. Any promotional gifts offered by Shiralee Swan can only be used for that photoshoot, no gifts can be held for another occasion or given to someone else.

Any complimentary photo sessions and or gifts offered by Shiralee Swan Photography are one-time offers, should you choose to cancel a complimentary photo session or photoshoot offer, or do not attend the photo session, you will then forfeit the offer and or gift, and then my normal fee will apply if you wish to re-book. If unsuitable weather is forecast for the time/date and location of the photoshoot, then Shiralee Swan will contact you to explore other options, such as re-schedule date/time or location, for this reason only, this will not affect a photoshoot and any offer alongside that photoshoot.

Any promotional gifts offered by Shiralee Swan Photography are one-time offers, should you cancel or postpone the PHOTO SESSION or DESIGN CONSULTATION then you will forfeit the offer. 

All Photoshoot Vouchers have a validation date and state what is included in the voucher. Any items included within the voucher cannot be altered or upgraded. All vouchers which include a photo session must be used before it expire, i.e. The photoshoot must take place before the expiry date. (unless weather conditions mean postponement of the photo session and therefore re-scheduled within a reasonable time of 4 weeks).

Photo Sessions with £175 Credit Certificates - Photoshoots with £175 Credit Certificates issued by Shiralee Swan, can only be used at the time of placing your order at the Design Consultation. Only one Credit Certificate of £175 may be used against any Wall Art and or Treasure Box offered by Shiralee Swan Photography.  

Photoshoot Winner! Should you be lucky enough to win a photoshoot then your photoshoot time and date which is arranged with you must be kept to the best of your ability. If you wish to postpone this prize you must discuss by phone call within 48 hours of your photoshoot. A rescheduled date will then be arranged with you. 

Photo Sessions are booked with the understanding that the dog/horse owner is present at all times. At the time of booking it is agreed on the number of dogs/horses that will be taking part in the photoshoot. Should you arrive at the photo shoot with more dogs than previously arranged, Shiralee Swan may not have sufficient time to photograph all attendees. 

I offer a variety of payment options, these are including cash, Bank Transfer, Online Invoice, and Shiralee Swan Photography Vouchers. 

As all photographs, products and services are bespoke to your requirements, all payments for such items must be paid in full before delivery. Any part payments made before the final balance is paid cannot be refunded due to the bespoke nature of the images and products, as work will have been carried out such as further editing and ordering of your chosen items. 

All products and photographs are bespoke to your individual order. Therefore, any orders made by yourself cannot be cancelled and refunds cannot be made.

If your photoshoot comes complete with an item, whether promotional or not, this item or value of, cannot be "cashed in" swapped or used as part payment towards something else. 

Vouchers: Each voucher has a value, and is to be used as cash. They can be used as payment or part payment towards your purchases, and to be used at the time of placing your order, or used as a payment method, or part payment method to complete your order within 3 months of your Design Consultation. Any "change" left from a voucher, will not be given back as cash, instead, a new voucher will be issued to you for the balance. They can also be used in conjunction with Credit Certificates.  

Credit Certificates are valued as Credit and can be used as payment or part payment for your order, and can only be used at the time of your Design Consultation. No Change is given from Credit Certificates. Credit Certificates cannot be swapped for Cash given to anyone else, or held in full or part towards another photoshoot. Credit Certificates can be used in conjunction with Vouchers. 

All Gift Certificates have a validation date and must be used before this date expires. If a Gift Certificate includes a photo session and or any products, then the photoshoot may not be cancelled or postponed. Any products itemised on the Gift Certificate will only be offered. Any such product may not be altered, or upgraded or the value of such products be used as payment or exchanged for cash. Gift Certificates cannot be refunded or exchanged for cash.  

Any change remaining of £5 or more from a Gift Certificate will be issued as a new Gift Certificate to the nearest £5 and will be dated from the original date.  

Any photoshoot booked in connection with or linked to a Gift Certificate will fall under the same terms and conditions of "The Photoshoot" as detailed above.

Any Design Consultation in connection to a photoshoot or linked to a Gift Certificate must be kept, failure to keep to the scheduled time and date of the viewing will result in a charge of £45 for a second Design Consultation. 

You agree not to reproduce, duplicate, copy, with intent to pass on, sell, resell or exploit any portion of photographs taken by Shiralee Swan, this will be a violation of  Shiralee Swan’s copyright.  

Digital Files: If digital files are purchased by you from Shiralee Swan Photography, it is understood that they may be used by you for personal use only. You may NOT edit or digitally enhance the files in any way. You may print your images from these digital files, share them on social media, or email them to friends and family, these uses come under "Personal Use". Shiralee Swan does not give you the right to make any personal or financial gain from any photographs taken by Shiralee Swan, this includes digital and any other form of image. This would put you in breach of Shiralee Swan’s Copyright. 

Shiralee Swan Photography is legally covered by the Data Protection Act, and therefore any personal information given by you will be secure and only used by Shiralee Swan for the use of running Shiralee Swan Photography. Your details will NOT be passed on or sold to external companies unless authorised by you to take part in photography competitions.

Shiralee Swan reserves the right to refuse service to anyone for any reason at any time.

Prices for products are subject to change without notice.

Shiralee Swan Photography reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Shiralee Swan shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

The Promise of Excellence guarantee is for products supplied to last a lifetime. Materials used in all products are of the highest quality and will be replaced if found to be defective. However, it does not cover misuse and/or wear and tear.

*Promise of Excellence does not cover misuse/neglect of products. Care must be taken not to place products in sunlight, damp rooms such as attics or areas that are not kept at room temperature, 16-26 degrees C. Prints and albums must be kept free of moisture. USBs must be used and ejected correctly and be kept free from viruses and/or corruption. You are advised to back-up any digital files in three different locations ie cloud, external drive(s) and lastly USB 

All information on this website is regularly updated, to keep in line with external companies from suppliers of products. However, external companies occasionally change their products and prices, hence any prices, offers and information on this website may be changed or withdrawn without notice.

All photographs displayed on this website and any social media run by Shiralee Swan are under the copyright of Shiralee Swan and are not to be copied, altered or used for any reason without agreement by Shiralee Swan.

Any offers, promotions or competitions advertised on this site may not be combined unless otherwise stated by Shiralee Swan. 

Any offers, promotions or competitions may be withdrawn before the advertised end date without prior notice.